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Information Architecture
Diagnosing IA vs. Navigation UI Failures — Quiz
5 questions
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Question 1 of 5
Diagnosing IA vs. Navigation UI Failures
A tree test reveals that only 48% of users successfully find a 'Billing FAQ' item, with most participants clicking 'Support' before eventually trying 'Account'. What does this result most directly indicate?
The navigation component is hiding the link at the wrong breakpoint
The item is miscategorized or mislabeled at the IA layer
The navigation UI has insufficient contrast on the 'Support' tab
The site needs an infinite scroll pattern on the Support section
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